FROM SOUTHWEST TO STARBUCKS: Customer Service Comes Alive!

Course Age Level
All Ages
In-Person, Virtual
Total Time
45-90 Minutes
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Course Overview

As our business models tighten and the importance of developing a key workforce become even more critical, we must take a fresh look at how we design and implement effective and RELEVANT customer service approaches to our work. This fast-paced workshop will provide a rapid-fire overview of over 10 different customer service models, from Apple’s tightly-guarded employee training to Krispy Kreme and In-N-Out’s rebranded customer interaction systems. Don’t miss this one of a kind tour though STARBUCKS, SOUTHWEST AIRLINES, and even a fish market in Seattle. You’ll walk away with multiple ways to adapt these strategies to your work… and perhaps even a doughnut or two…

Who can benefit from taking this course?

Business Professionals, Educators, Community Leaders

Course Tags 

Bring FROM SOUTHWEST TO STARBUCKS: Customer Service Comes Alive! to Your Organization

Looking for an innovative, music-filled, and fast-paced keynote presentation? This could be your answer! We are now taking training dates and engagements – but please contact us soon as our calendar is filling fast with few, sporadic dates still remaining!
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Natl Workforce Development
Conference Keynote Participant
“As soon as the music started, I looked over at my co-workers and told them that I was so glad we stayed for the keynote. This was by far the BEST and most RELEVANT and ON-POINT presentation of the conference! You challenged, entertained, and inspired us – and had all 700 of us up dancing and laughing! THANK YOU!"
Keith Albright
Vice President 
for Job Corps,
HomeBuilders Institute
"Thank-you Leading To Change!. We received and experienced exactly what we hoped for and then some. The fact filled fast-paced dialog identified perfectly with the instructor’s everyday duties and the problems they face. Who could dare shut an eye with the way your team kept the audience engaged? Well done!"
Kelly Sexton
Director of Youth Development, YMCA of Sumter, SC
"You and your staff exceeded even my high expectations and delivered more than anything we had ever seen before. We thank you for your support of us and look forward to additional and new training opportunities in the future as both of our organizations continue to grow and improve."
Reilly Demers
Intern, River East School-to-Career, Inc.
"As part of the Millennial Generation, I enjoyed the presentation a lot. What I found really funny was that I could identify with a lot of what Eric was saying. All the examples he showed made me think, "Oh, yeah, I do that a lot" or "Yeah, that's just like me". His presentation gave me insight into my own behaviors. I was able to see how important my future is in the workplace."

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